Delivery & Returns2019-06-15T10:35:26+01:00

Standard Lead Time Information

We are currently working to an estimated lead time of 6-8 weeks for all wood furniture products and 10-12 weeks for all upholstery furniture products. These times may vary depending on the time of year. Please bear in mind that due to the handmade nature of our products these are only estimates and are not guaranteed.

 

Shipping Costs

Distance* Cost
0 miles – 10 miles Free delivery
11 miles – 30 miles £20
31 miles – 50 miles £40
51 miles and over £60

*UK delivery only

 

Deliveries

We offer two methods of delivery, both are intended to ensure receiving your order is as convenient (and enjoyable!) as possible.  For furniture deliveries we have a specialist two-person team who will deliver and install the furniture for you (including taking any packaging away too), for smaller items that we can post out we use a courier company.  You can of course choose to collect your furniture from our workshop and warehouse in Glossop, Derbyshire if you prefer.

 

Furniture Delivery Service

For our furniture we offer a delivery and installation service to ensure that your new furniture arrives safely and is installed correctly so you can get on with enjoying it!

Our furniture delivery & installation service includes: –

  • A specialist 2 person delivery team
  • Flexible delivery scheduling to suit you
  • A 2-3 hour delivery slot.*
  • A call one hour before they arrive, if requested.
  • Installation of your furniture in the room of your choice.
  • Removal of all packaging for recycling and no mess left behind.

*While we do everything in our power to stick rigidly to the quoted delivery slot sometimes events out of our control can affect the time frame, we will however keep in touch to ensure you’re always updated with our estimated time of arrival.

 

What happens next?

From payment of your deposit and confirmation of your order the lead time will begin within approximately 6-8 weeks. Our despatch department will be in contact to inform you of an estimated delivery time and day. We do most of our deliveries Monday to Friday between 9am and 4pm but weekend deliveries can be organised if necessary.

Following placing an order, we may also need to send you a simple delivery questionnaire to help ensure that any large pieces of furniture can be easily delivered into your home. We’d hate to arrive and not be able to get your furniture in! If you have any doubt, please call our sales team on 01457 237160 or email sales@companyno9.co.uk

Please note all deliveries require a signature from an adult on delivery, please check over your furniture and make sure you are happy with everything before signing. If you have any questions up on receiving your order, please don’t hesitate to call our service team on 01457 237160 or email sales@companyno9.co.uk

 

Delivery costs

To find out how much furniture delivery is to your home simply enter your post code in the delivery calculator above, or additionally you can enter your postcode from within your Basket before checking out. Our delivery costs range from £30 for a local delivery up to £140. For some remote areas, please call for a quote.

For smaller items, we can organise these to be despatched via courier to arrive when it is suitable for you. Please don’t hesitate to call our despatch team on 01457 237160 or email sales@companyno9.co.uk

 

14 Day FREE returns on Non-Bespoke items

We understand it’s a big decision ordering a sofa or dining table online, especially when you are unable to visit us beforehand. That’s why we try and pack our site with as much information about our furniture as possible. In addition to that, we wanted to give our customers complete peace of mind when ordering. That is why we built our 14 days FREE returns policy.

As long as you let us know within 14 days from the date of delivery, we will refund you in full, including any initial delivery cost. All we ask is that the item(s) being returned are unused, undamaged and in the same condition as they arrived in. For more information please see our terms & conditions. Alternatively, call us on 01457 237160 or email sales@companyno9.co.uk